This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from frenchsoleshoes.com (the “Site”).

We are committed to protecting your privacy. The Site operates on the Shopify platform, which is certified Level 1 PCI DSS compliant, and uses SSL encryption to ensure a secure browsing and checkout experience.

When you provide personal information through the Site, it will only be used in accordance with this Privacy Policy.

We may update this policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review it periodically.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device.

As you browse the Site, we also collect information about:

• The web pages or products you view
• The websites or search terms that referred you to the Site
• How you interact with the Site

We refer to this automatically collected information as “Device Information.”

Technologies We Use

We collect Device Information using the following technologies:

Cookies
Cookies are data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit:
http://www.allaboutcookies.org

Log Files
Log files track actions occurring on the Site and collect data including IP address, browser type, Internet service provider, referring and exit pages, and date/time stamps.

Web Beacons, Tags, and Pixels
These are electronic files used to record information about how you browse the Site.

Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you including:

• Name
• Billing address
• Shipping address
• Payment information (including credit card details)
• Email address
• Phone number

We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect to:

• Process and fulfill orders placed through the Site
• Process payment information
• Arrange for shipping and delivery
• Provide invoices and order confirmations
• Communicate with customers regarding orders or inquiries
• Screen orders for potential risk or fraud
• Provide information or marketing communications relating to our products or services when consistent with your preferences

We use Device Information to:

• Help screen for potential risk and fraud (particularly by analyzing IP addresses)
• Improve and optimize our Site
• Generate analytics about how customers browse and interact with the Site
• Assess the effectiveness of marketing and advertising campaigns

Sharing Your Personal Information

We share your Personal Information with third parties that help us operate our business.

For example:

Shopify
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy

Google Analytics
We use Google Analytics to better understand how our customers use the Site.
https://www.google.com/intl/en/policies/privacy/

You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

We may also share your Personal Information when necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests such as subpoenas or court orders
• Protect our rights and prevent fraud

Behavioral Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you.

To learn more about targeted advertising, visit the Network Advertising Initiative:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising through the following links:

Facebook
https://www.facebook.com/settings/?tab=ads

Google
https://www.google.com/settings/ads

Bing
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some services by visiting the Digital Advertising Alliance opt-out portal:
http://optout.aboutads.info/

SMS and Text Marketing

By providing your phone number at checkout or subscribing through our Site, you may consent to receive text messages regarding your order, account notifications, or promotional offers from French Sole.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by following the unsubscribe instructions included in the message or by contacting us at help@frenchsoleshoes.com.

We do not share or sell phone numbers collected for SMS marketing with third parties for their marketing purposes.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we detect a “Do Not Track” signal from your browser.

Your Rights

If you are a resident of the European Economic Area (EEA), you have the right to:

• Access personal information we hold about you
• Request that your personal information be corrected or updated
• Request that your personal information be deleted

If you would like to exercise these rights, please contact us using the contact information provided below.

Please note that your information may be transferred outside of Europe, including to Canada and the United States, in order to fulfill contracts or pursue legitimate business interests.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

These rights may include:

Right to Know
You may request information about the personal data we collect, use, disclose, or share.

Right to Delete
You may request that we delete personal information we have collected from you, subject to certain legal exceptions.

Right to Correct
You may request correction of inaccurate personal information that we maintain about you.

Right to Opt-Out of Sale or Sharing
We do not sell your personal information. However, certain third-party services used on our Site (such as analytics or advertising tools) may use cookies or similar technologies that could be considered “sharing” under California law.

Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at:

help@frenchsoleshoes.com

We may need to verify your identity before processing your request.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Minors

If you are under the age of 18, you should inform a parent or guardian about this Privacy Policy and obtain their consent before registering, subscribing, or placing an order on our Site.

Changes

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

Email: weborders@frenchsoleshoes.com

Mail:

French Sole
Attn: Privacy Compliance Officer
980 Lexington Avenue
New York, NY 10021
United States

Trademark Notice

Please Note: French Sole has no affiliation with any other store, mail-order business, or wholesale company. Any businesses that imitate or claim similarity to French Sole in concept or products are not associated with us, and French Sole assumes no responsibility for merchandise manufactured, contracted, or sold by such parties under any circumstances.

French Sole® is a registered trademark of the United States Patent and Trademark Office (Registration No. 2565410).